Returns & Exchanges
Need to return a product, request an exchange, or report an issue with your order? We're here to help make the process as straightforward as possible.
Start a Return or Exchange View Return PolicyShop With Confidence
We understand that sometimes you need to return a product or make a change. Our return options are designed to help you get the support you need.
Standard Returns
Return qualifying unopened and unused products within 30 days after shipment.
Eligible Return Shipping
Customers with qualifying Redo protection receive prepaid return shipping.
Satisfaction Guarantee
Additional return flexibility when you purchase eligible Satisfaction Guarantee Protection.
Ready to Start a Return?
Our online return portal makes it easy to submit a request for a return, exchange or store credit.
Start a Return, Credit or ExchangeHave your order number and the email address associated with your purchase ready.
Our Standard 30-Day Return Policy
Best Price Nutrition accepts returns of qualifying unopened and unused products for a period of 30 days after the product is shipped.
Eligible Standard Returns
- Return requested within 30 days after shipment
- Product is unopened and unused
- Product is in its original condition and packaging
- Return meets all applicable policy requirements
Items & Costs to Know About
Unless the product is defective, customers are responsible for the original shipping cost and the cost of returning the package.
The following items cannot be returned under our standard policy:
- Clearance items
- Mystery boxes
- Subscription boxes
Important: Standard returns generally require products to remain unopened and unused. If you purchased Satisfaction Guarantee Protection, additional return options may be available.
More Flexibility With Our 30-Day Satisfaction Guarantee
If you purchased Satisfaction Guarantee Protection at checkout, you have additional options if you're not completely satisfied with your purchase.
30-Day Guarantee
Submit a qualifying satisfaction return within 30 days of your purchase.
Free Return Shipping
Receive prepaid return shipping through the claims portal for eligible returns.
Exchange or Gift Card
Exchange your eligible product or receive a gift card for the qualifying amount to use on a future purchase.
Return pickup: If you request that your return package be picked up instead of dropped off, an additional pickup fee applies.
Satisfaction Guarantee benefits are subject to eligibility and applicable program terms. These benefits are separate from the standard return policy.
How to Return a Product
Whether you purchased Satisfaction Guarantee Protection or are requesting a standard return, begin through our online return portal.
Open the Return Portal
Visit our online portal and provide the requested order information.
Submit Your Request
Select the applicable product and explain the reason for your return or exchange.
Follow the Instructions
Follow the return instructions and use the shipping label provided, if applicable.
Issues With Your Order
If you experience a problem with your delivery, please contact our customer service team promptly so we can investigate.
Contact Us Within 48 Hours
Please notify Best Price Nutrition within 48 hours of the posted delivery date if:
- One or more items are missing
- You received the wrong product
- A container arrived opened
- Your package was marked delivered but you did not receive it
This reporting window allows us to review shipping footage and verify delivery information, including available carrier GPS coordinates.
Important: Under our current policy, concerns reported more than 48 hours after the posted delivery date may no longer be eligible for resolution through our standard investigation process.
Defective or Damaged Products
If you receive a defective or damaged product, contact the Best Price Nutrition support team immediately upon receiving your order.
Contact Our Team
Let us know what happened and provide your order information so we can review the issue.
Receive Return Instructions
For qualifying defective or damaged products, we'll email you a prepaid return label to place on your box.
Once the return tracking shows that the product is in transit, we can send a replacement, issue store credit or refund the full product price, as applicable.
International Returns
Due to international shipping charges and customs-related costs, returning products from outside the United States is often not cost-effective.
If you still wish to request a return for an international purchase, you can submit a claim through our returns portal.
Start an International ReturnInternational return shipping, customs charges and protection eligibility may vary by destination and order. Review the applicable terms before sending merchandise back.
For additional information about overseas orders, visit our International Shipping page .
European Union Right of Withdrawal
Under the EU Consumer Rights Directive, eligible customers generally have the right to withdraw from qualifying distance-purchase contracts within 14 days of receiving their order, without providing a reason.
To exercise your right of withdrawal, use the dedicated withdrawal portal below.
Start an EU WithdrawalReturn Shipping Costs
Under Article 14(1) of Directive 2011/83/EU, customers may be responsible for the cost of returning goods. A prepaid label is provided through our withdrawal portal, with its cost deducted from the refund as described in our current policy.
Refund Timing
We will issue your refund within 14 days of receiving your withdrawal notification, or, if later, once we have received the returned goods or you have provided proof that the goods were shipped back to us.
Exceptions
Certain purchases may be excluded from the withdrawal right under applicable law. Examples may include digital products, perishable goods, qualifying unsealed hygiene products and personalized items, as provided under Article 16 of Directive 2011/83/EU.
This section summarizes our current EU withdrawal policy and does not limit any mandatory consumer rights under applicable law.
Frequently Asked Questions
How long do I have to return a product?
Standard eligible returns are accepted within 30 days after the product ships. The optional Satisfaction Guarantee uses a 30-day window from purchase.
Can I return an opened product?
Standard returns require products to be unopened and unused. If you purchased eligible Satisfaction Guarantee Protection, additional return options may be available.
Is return shipping free?
Standard returns generally require the customer to pay return shipping unless the product is defective. Eligible Redo-protected returns include prepaid return shipping. Carrier pickup may cost extra.
Can I exchange a product instead of returning it?
Yes. Eligible exchanges can be requested through the return portal. Available options depend on the return type and eligibility.
Will I receive a refund or store credit?
Standard qualifying returns may be refunded under the regular return policy. Satisfaction Guarantee returns generally provide an exchange or gift card for the qualifying amount. Defective product resolutions may include a replacement, store credit or refund.
Can clearance products be returned?
No. Clearance items and mystery/subscription boxes are excluded from the standard return policy.
What should I do if my order arrives damaged?
Contact our customer service team immediately. We can review the issue and provide return instructions for qualifying defective or damaged merchandise.
What if my package is marked delivered but missing?
Please notify us within 48 hours of the posted delivery date. This gives our team time to investigate carrier delivery information. Eligible Redo-protected orders may also qualify for a package protection claim.
How do I start a return or exchange?
Use our online returns portal and follow the instructions. Have your order details ready before submitting your request.
Can international customers return products?
International customers may request returns through the portal, although customs and shipping costs can make international returns expensive. Mandatory consumer rights, including applicable EU withdrawal rights, still apply.
Related Customer Policies
Need Help With a Return?
Our customer service team is here to help with returns, exchanges, defective products and questions about your order.
Start a Return Call 1-800-499-4810 Email Customer Serviceinfo@bestpricenutrition.com
Best Price Nutrition
181 West Crossroads Parkway
Bolingbrook, IL 60440
Return requests, exchanges, refunds, gift cards and Satisfaction Guarantee benefits are subject to the applicable eligibility requirements and policies. Nothing on this page limits mandatory consumer rights under applicable law.
